Policy & Guarantee

Policies

Production

Brian Boggs Chairmakers builds each piece of our custom furniture upon customer request. Our production schedule is usually 4 – 6 months out. These lead times depend on your order’s timing, size, and level of customization. We estimate a delivery date upon placement of your order.

Shipping

We ship globally using FedEx and other white glove services. Shipping fees vary greatly depending on timing, weight, volume, and quantity. Generally, domestic shipping can be estimated at 10-15% of the piece’s retail value. During the initial placement of your order, we offer an estimate for your shipping costs. You can also pick up your finished order at our shop. If you pick up your finished order at our shop or if your order is delivered within North Carolina, the appropriate North Carolina sales tax will apply.

Payment

We require a 50% nonrefundable deposit on your furniture to place your order. The balance, plus shipping and sales tax (if applicable), is due when the piece is finished. If the customer requests a delay in shipment/delivery after the piece is completed, a storage charge of 10% of the retail price per month will be assessed.

For custom projects, a nonrefundable design fee may be required. Brian Boggs Chairmakers retains all rights to any design created for custom projects. Any design fee assessed will be credited towards the 50% nonrefundable deposit upon placement of the associated order.

Accepted payment methods include cash, check, money order, Visa and Mastercard. Credit card payment is accepted over the telephone.

For members of the industry, our incentive-based trade/wholesale discount may apply depending on the details of their order.

Guarantee

All Brian Boggs Chairmakers furniture is built to last a lifetime with proper care. With regular residential use, our indoor furniture is guaranteed to last through the life of the original owner. If it should fail because of craftsmanship or a failure of the wood materials, joinery etc., we will either repair or replace it at our sole discretion. All seating components such as fabrics, leather and foam are warranted for a period of five years against material failure.

For commercial use, we guarantee our furniture’s craftsmanship and wood materials, joinery etc. for ten years of usage. All seating components such as fabrics, leather and foam are warranted for twelve months.

Brian Boggs Chairmakers guarantees our outdoor furniture against failure of craftsmanship or wood materials for ten years for residential usage and five years for commercial use from the date of purchase. If such failure occurs, we will repair or replace it at our sole discretion. All seating components such as fabrics are guaranteed for twelve months.

Our guarantees do not extend beyond the original owner. Claimed defective items must be returned to us prepaid. These guarantees do not apply to damage resulting from improper maintenance, misuse, negligence, accidents or abuse.

Should your new piece fail to meet your expectations for comfort and quality, you may return it within the first thirty days for a refund less the cost of shipping. Returned items must be in mint condition to qualify.